Make a complaint
How can we help?
We always aim to provide the best customer service, but we know that sometimes things can go wrong. if you need to make a complaint about the insurance provided by Lloyd Latchford or If your experience with us hasn’t been as expected, please get in touch below.
If your complaint is regarding your leased vehicle or service you received from the lease partner, please contact them directly.
Our promise
We’ll always aim to:
- Acknowledge your complaint promptly
- Resolve your complaint at the earliest opportunity
- Communicate our decision clearly and fairly
- Take your complaint seriously and aim to use the learnings to improve our service and products
We’re happy to talk through things in more detail when you need more information about your insurance policy.
Get in touch
By telephone
Monday 9.00am - 5.30pm
Tuesday 9.30am - 5.30pm
Wednesday - Friday: 9.00am - 5.30pm
By post
You can also make your complaint in writing at:
Lloyd Latchford
Southport Business Park
Wight Moss Way
Southport
PR8 4HQ
Contact the Financial Ombudsman Services
If you don’t feel we have resolved your complaint fairly you may be able to ask The Financial Ombudsman Service to carry out an independent review of your complaint. It is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services
You have the right to ask them to review your complaint if we’ve been unable to resolve it within 8 weeks or within six months of receiving our final response to your complaint.
Get in touch
By telephone
By post
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
You can also visit their website at www.financial-ombudsman.org.uk where you will find further information.